Returns

Should you wish to return a product to us, please see below returns policy.

Faulty Products

If you've been unlucky enough to receive a faulty product, you can contact us via sales@cricket-gifts.co.uk, and we’ll take you through the process of returning a faulty or damaged item.

Refunds/exchanges are subject to reasonable expectations of performance and fair use in accordance with the manufacturer’s instructions. Any item found to have been damaged during use, rather than faulty, will be returned to you.

Once inspected by our quality team, if the item is within our 30-day return policy, you will have the option of a full refund or exchange. Outside of this, in the event the fault cannot be rectified, an exchange will be provided.

Unwanted Products

It’s important to us that you’re happy with anything you buy from us so we will accept returns of unwanted items for up to 30 days from the date you receive the item. The process is simple and all you pay for is the postage costs of returning the goods.

Please be careful with the products we send you; if they’re not still in great condition we might not be able to refund you in full and we hate doing that.
We must receive the returned item within 30 days of delivery.

We’ll process the refund against the card or account (such as PayPal) which you used to pay for your order (excluding delivery costs).

Please note that we cannot accept returns for unwanted personalised items, which are exempt from distance selling regulations.

Please contact sales@cricket-gifts.co.uk to arrange an unwanted item return.